Sono support
How can we help?
Tell us what happened and what you expected. Device and system details are optional, but can help us understand technical problems.
Contact RCR Solutions Ltd
Use the form for Sono support, feedback or feature requests. Please don’t include passwords or other sensitive information in your message.
Before you write
I cannot hear a sound
Check that the current hour is inside your active window, has a sound assigned and that your device volume is audible.
When does the sound change?
Sono changes to the assignment for the new hour and crossfades when the hour or saved assignment changes.
Can Sono continue with the screen locked?
Ambient playback is designed to continue in the background. The automatic speaking clock operates only while Sono is active.